Privacy Policy (Australia)
SEV AI Solutions (“we”, “us”, “our”) is committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. What this policy covers
This policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a demo, or use our services. It also describes how you can access or correct your personal information.
Note: This is a general policy template for our website and demo workflows. If you are a client, your service agreement may include additional privacy/security terms.
2. Personal information we collect
Depending on how you interact with us, we may collect:
- Identity and contact details (e.g., name, phone number, email address, company name)
- Communication details (e.g., messages you send, demo requests, support requests)
- Call-related information (e.g., call time, call outcome tags, summaries; and if enabled, recordings or transcripts)
- Technical data (e.g., IP address, device/browser information, basic analytics events)
3. How we collect information
We may collect information directly from you (for example, when you submit forms, request a demo call, contact us, or speak with our AI voice agent). We may also collect limited information automatically through standard website technologies.
4. Why we collect and use it
We use personal information for purposes such as:
- Providing demo calls and responding to enquiries
- Configuring, operating, and improving our voice AI services
- Creating operational summaries and outcomes (e.g., lead capture, appointment requests)
- Security, fraud prevention, and quality assurance
- Meeting legal and regulatory obligations where applicable
5. Call recording and monitoring
Some calls may be recorded or monitored for quality assurance, training, and security purposes. Recording laws can vary across Australian states and territories. Where recording is enabled, we recommend that callers are provided with an appropriate disclosure at the start of the call.
6. Disclosure to third parties
We may disclose personal information to trusted third-party service providers who help us deliver and operate our services (for example, communications providers, cloud infrastructure, analytics, and automation platforms). We take reasonable steps to ensure providers handle information securely.
7. Overseas disclosures
Some service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps consistent with APP 8 to ensure overseas recipients handle personal information in a manner consistent with Australian privacy expectations.
If you require Australian data residency, ask us about Enterprise deployment options.
8. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information only for as long as necessary for the purposes described above (or as required by law), then securely delete or de-identify it.
9. Access and correction
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding. In some cases, we may refuse access as permitted by law.
10. Complaints
If you have a privacy complaint, contact us and we will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Contact
Contact us regarding privacy at: privacy@yourdomain.com (replace with your real email).
This policy is general information and not legal advice. Consider obtaining legal advice for your specific deployment and customer base.